PUR Faucet Mount Water Filter

Stopped working after 2 months

Although this claims to measure your Pur device, despite following all of the instructions, it doesn’t even recognize my device. What a waste of time.

The app is supposed to let us know how clean the filter is. I’ve bought 2 different mounts and went through 3 different replacement filters in 2-3 months and I can’t get the app to work again. The app worked great for the first 6 months and just completely stopped pairing. I called customer service and was placed on a 10 min hold before being hung up on. I give 2 stars because I can taste the difference in the filter but the app & support line is complete trash. Have to figure it out on YouTube I guess.

App will not even open immediately closes out. iPhone 12 Pro

The faucet is stuck on the red light. I’ve done the tab troubleshoot. Downloaded the app to monitor on there... doesn’t connect. Heavily regretting my purchase.

I really like using this to track my usage. I like that I don’t need to sync it right away, though that is helpful in keeping accurate track of your water intake. I have it syncing with Apple Health which syncs with my healthcare providers app. I don’t always have my phone handy when refilling my water bottle so it’s nice that the filter will hold the data from prior uses for several days and sync the next time I have my phone near. It will actually remind you to do this if it’s been awhile. Nice touch. The only thing I wish it also had was an ability to delete more than one filter use record at a time. My girlfriend also uses this and is not tracking her usage, so I end up with tons of useless 8 - 32 oz entries and have to swipe-delete, swipe-delete... multi select would be appreciated! Other than that it’s a simple app that does what it says. Haven’t had any issues yet for about 3 months and 2 filters now.

Me and my boyfriend both downloaded the app after our filter light was flashing red after replacing the filter today. Neither of us could get the Bluetooth to work. The idea for an app that shows usage and allows you to order replacement filters sounds great... IF IT ACTUALLY WORKED!! Shout out to the person who posted the comment about the stuck tab inside the unit. Once we got it to click out our filter light turned green... you my friend were more help than the actual PUR website or app!!

Filter was changed because the app said it was red. 2 days later app says this new filter is now red and needs to be changed. Trash filtration system or trash app. Which is it? For as much as people pay for these things you’d think there wouldn’t be any issues with the product support.

An update is urgently needed ! The app does not detect the Bluetooth at all. No point in getting these filters if we can’t even see how much is being used.

The idea seems fabulous except I can't get the device recognized via Bluetooth. I even tried on Android. By now, I probably wasted more water than I could have saved while using the filter. So disappointed!