Citizens Access

Can’t engage any of the 2FA options, so I came to the App Store to report a problem and funny enough, I can’t “select my recent purchase” from their list either. Would just like to access my account. That’s all.

Downloaded the app. It worked when I transferred $100 to Citizens Acess Account. Added a member to make it a joint account, transferred another $100 into it. Went in to App it froze on security screen after signing in with user name and password. Citizens told to to delete and reload application. Did this purge, reloaded, same failure. Application does not work.

I wish I could actually gain access to my account through the app. It constantly says “sign in is not available and we are working on it.” When I click to sign in, some circle just rolls and rolls over the sign in button and doesn’t allow for me to enter my password. LOVE this account but the app needs to be fixed.

I have no real complaints about the features of the interface/app. I can do everything I need to… when it works. The app is consistently down and when I go back to app to check to see if it’s fixed it counts for get as suspicious behavior and locks my account; and my only way to fix that is calling in. Not a link sent via email or even email notifications that the app is down and when it’s back up so I wouldn’t bother checking. We signed up for citizens because they had the best interest rate but if there’s a bank with similar rates I may switch as this is exacerbating.

This app works well and allows me to look at my savings account. I wish it would show how much interest I have accrued on a daily basis like most high interest savings account apps seem to do. I also wish visually it was more modern looking like other bank apps. Also I wish the face ID login process were smoother. This app suffers from the same problem as Citizen Bank’s app where it is only able to automatically login using Face ID the first time the app launches, not when I go back to the app later. Lastly, my only real gripe is how long it takes the bank to process transactions from a Citizens Bank account. I know technically they are separate institutions, but they are both owned by the same parent company. It takes 3-4 business days for the funds to become available even though it’s coming from a sister bank.

I deposit my over time check on December 15th! 2023 CAN YOU BELIEVE THEY STILL HAVEN'T CLEARED THE CHECK YET! I did varo and it cleared with my regular check and it was bigger! This bank is horrible to bank with! You know the feeling of working hard for your money and it’s legit and all it takes is a phone call and they still holding on your funds that you earned! They forever telling you it’s under review? Like why!!!!!!!? I missed the holidays cause of this my 3rd daughter birthday was yesterday day after Christmas and they seem not to care. Never again! Done banking! Guys save yourself the stress!

The verify identity page has no working links and is frozen. Been trying to login for 2 days. I’ve had nothing but trouble at every step of creating this account.

I have waited for over a month for them to figure out how to fix the transaction history. Don’t understand why a fix hasn’t been pushed to the app.

This is the 3rd time I’ve tried this app. It never works right. I give them several months and then I re-download and try again. This time I can’t even get past the first screen that tells me they want to check my identity by texting, calling or emailing. None of the choices work. I tap them and nothing happens. Deleted again.

I wanted to open an access savings account because of the good rate. I downloaded this app and went through the sign-up process. they use a service called plaid -which link your accounts. I chose PNC Bank to link to and I have yet to be able to deposit any money or get help from citizens Bank nobody knows anything on how to correct plaid and linking an account —it just stays pending. very frustrating I probably will be going elsewhere. I wouldn’t waste your time.