Palo Alto Link

Palo Alto Link

By Via Transportation, Inc.

  • Category: Travel
  • Release Date: 2023-03-02
  • Current Version: 4.11.12
  • Adult Rating: 4+
  • File Size: 180.69 MB
  • Developer: Via Transportation, Inc.
  • Compatibility: Requires iOS 13.0 or later.
Score: 4.53691
4.53691
From 149 Ratings
Free On itunes

Description

Palo Alto Link is the city’s easy, affordable, and eco-friendly service. We are a rideshare service that comes when you want, where you want — give us your pickup and dropoff addresses, and we’ll provide a few ride options. Choose the ride option that works best for you and get directions to a nearby intersection where a driver will pick you up. How it works: - Book a ride on your phone. - Get picked up on a nearby corner. - Share your ride with others What we’re about: SHARED. Our corner-to-corner algorithm matches people headed in the same direction. Aggregating people into one vehicle brings down prices and lowers CO2 emissions. Enough said. SUSTAINABLE. Sharing rides reduces the number of vehicles on the roads, bringing down congestion and CO2 emissions. On top of this, our vehicle fleet is a mix of hybrid and fully electric vehicles. With a couple of taps, you get to do your part to make your city a little bit greener and cleaner, every time you ride. Questions? Reach out at support-pal@ridewithvia.com. Loving your experience so far? Throw us a 5-star rating. You’ll have our eternal gratitude.

Screenshots

Reviews

  • Good for price and that’s it

    2
    By fkdmsmslal
    Constantly misjudged times, the map system is uses takes longer routes than necessary. Have had a driver sit in the parking lot and not drive anywhere. No exaggeration have not made one train in time because of these reasons

  • No show. Stood me up many times.

    1
    By Jk20082009
    Drivers didn’t come after taking tickets. I tried to report and no one picked up. Customer service didn’t call me back. Waste of time and I missed important meetings. 10-20 minutes of my wait time on side walk each time they stood me up.

  • Great Service - WAYY Cheaper than Uber

    5
    By Sloppyjoe234
    What a great service! Way cheaper than commercial rideshare.

  • Best deal for ride sharing in Palo Alto

    5
    By Philatangy
    Easy and quick. I’ve never waited very long for a ride, and I find it to be reliable. I don’t mind a little walking, for such a reasonable fare. It’s also nice to know I can be picked up when I am ready, as opposed to trying to schedule everything based on a bus schedule.

  • Pointless if you try integrating with Caltrain

    1
    By Bay Area Resi
    This app is useless if you are commuting via Caltrain. Due to its "integration" feature it automatically plots all routes to include any bus stop within 0.5 miles of your pickup location, regardless of where you're final destination is. It doesn't bother to weigh the amount of time it's going to take you to walk to/from each of these bus stops versus a direct route by one of the actual vehicles picking you up and getting you to your destination directly. For example, I'm trying to catch a ride from the Palo Alto Caltrain to the Stanford Eye Institute on Embarcadero. No matter where I place the pickup location, it keeps trying to reroute me to ride the 280 bus instead of actually picking me up directly. In every instance, the bus doesn't even get you there directly. You'll have to walk an additional 15 minutes after it drops you off. tl;dr: don't bother using this app if you are a commuter

  • Slow

    1
    By Nigerianbimbo
    15 min rides turn into an 45 min to hour long

  • Out of zone

    2
    By JackieV12
    The app is difficult to use since it will almost randomly decide your pickup location isn’t served, even if it’s shown as being within the zone and it has allowed you to choose that stop before. It won’t recommend a nearby location and instead you have to keep guessing cross streets close to your ideal pickup location until you’re able to find one. It would be much better if it recommended the closest possible pickup location instead of having to blindly guess.

  • Great service for the city

    5
    By b.laire
    Have had great experiences thus far. My drivers have been excellent — friendly and safe. The app is super easy to use (it’s intuitive, like Uber or Lyft) and I haven’t experienced any problems using it. Will be highly recommending to my friends and fam.

  • UI Clunky. Works as intended

    5
    By WillfredTheDingDongDitcher
    Hard to not be grateful for a ride like this. Free rides until April 7th. Had a great ride with a fabulous driver.

  • Needs extensive work

    1
    By ShelleyJ16
    — Driver didn’t call to check when I literally was behind the car, cancelled the ride (I waited 30 minutes for) and drove away. When I try to get another driver, it just gave me the same one… —The pick up and drop off locations seem random. I set the same pickup location for 3 days and it randomly shifted and caused twice as long walking distance. — No way to know the estimated arrival time beforehand and only to be informed I would miss my train when I was in the car. —Significant delay in driver location update on the app. When it says 3 minutes away, the driver was actually here. —The cars were covered in white and green decals which was confusing when the app said white car— Used this app for three days but never again. Making the ride free doesn’t really help.

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