Taichi Tea

The food is great, the employees are wonderful. The app is TERRIBLE.

Worst app ever.

It looks like a scam. That is how crappy this app looks. No way this is the app for a national food franchise.

Tai chi bubble tea is hands down my favorite restaurant. The food is always reliably fresh and delicious and the staff is wonderful. This app is hot garbage. It gets the job done but nothing about it is intuitive. It looks and works like someone’s first app, not the mobile entry point of a public facing business. Please hire a professional app dev team to rebuild from the ground up. Thanks for the yummy food!

I just had a large order on my cart. When I went to checkout I had to login and it emptied my cart. I am beyond hangry now waiting for my family’s food 🙄 Also, if you accidentally select a sauce, but you don’t want any. You will have to restart your order because there is no way to unselect it. ☹️

Says that the app will be deleted but no update is showing on the store

I had all my point in store accumulated all I had to do was give my name and they found me in the system. I went in to try to redeem my points and they told me I had to download the app and everything will be transferred there. I ask, how can I transfer my points in store to the app? They told me they had to reach out to the technical team and will get back to me. It’s over $20 worth of points but I am going to lose because of this new app update

Hard to navigate, order summary clunky and hard to see/update quantities, location settings are bad, and paying is a nightmare.

Please add crystal boba to all menus!

Taichi is my favorite restaurant, but this app is very mid. It works but a few things to keep in mind, namely that the order status never changes from received or tells you when it’s done. There are also misspellings, and it made me restart the app after making an account. Very messy app that feels rushed even if it did technically work.