FOOD Richmond Hill

It took 1.5 hours to deliver my order. The food looked and tasted like it had been made over an hour ago. I’d rather just pre order and pick up the food myself. Just wasted $35 on a $19 meal. I only ate half the sandwich I ordered. Everything else went into the trash bc it was disgusting. No one likes old fries and fruit that’s sat out for over an hour. I won’t recommend or use this service.

Easy to use app, shows restaurants (even when they aren’t open) to choose from and their menu availability. Love the “favorites” section of menu that shows popular items, great feature if you are trying a new place. Love the delivery tracker with interactive map, makes it so much easier to know when your food will arrive! Have had deliveries on weekends and are usually delivered well before estimated delivery time. Would definitely recommend this service to anyone in the Richmond Hill area!

The app is just OK at this point. It’s clunky and hard to order. The menu bar doesn’t stay at the bottom and when placing an order clicking and changing fields is difficult at times. The app also crashed after placing an order when asking for app feedback. It doesn’t give you time to fill the forms out before it changes menus. Food and service is great! The ordering process needs a ton of improvement.

We went out on a limb tonight (Friday) and decided to order sushi and hibachi from Shogun in Richmond Hill. With family in town, and 9 people to feed, cooking wasn’t an option after a long week. This was our first time using FOOD and it did NOT disappoint! The app is easy to navigate, saves your order history for easy reordering, and even tracks the status of your order from when it is received by the restaurant, to when the delivery driver arrives to receive your order, to when it is pending delivery. Tonight I placed an order at 6:10 for 2 adult hibachi meals, 5 Children’s hibachi meals, and 3 sushi rolls. Within minutes of placing the order I received a text notification and email to confirm Shogun received our order. By 6:35, the status updated (with text and email notifications, as well as tracking through the FOOD app) that the delivery driver had arrived to receive our order at Shogun. 10 minutes later our driver called to confirm delivery address and to notify us they were on their way! Our extremely fresh, hot, well packaged and organized order was deliver by 6:58....15 minutes earlier then estimated upon order! The driver was extremely pleasant as well. For a minimal delivery fee of just under $4, FOOD Richmond Hill is the way to go!