Uber - Driver: Drive & Deliver

I decline almost all the $3 orders and $4 orders, you have to hope people tip you well so you get paid more than $3 to $4. I only do Uber in big cities where most people always seem to tip alot. I am between jobs and no one is offering me a job for months now so my parents pay for my gas while I do Uber. Sad world we live in anymore where you can’t even get a job to live your life, mountain is looking more and more tempting than human society nowadays.

Will not take food orders after trying and when I get package delivery from from food trucks they are very greasy and I’m warned to get out of my car and try to secure it on my floorboard of which I don’t have rubber mats. I’m delivering food instead of a package and if I decline I will hurt my diamond rating… it’s hard to accept every ride especially food and 17 to 20 minute pickups for a 5 dollar ride picking up real people

Hello, I’m sending this note as a continuous improvement opportunity. I was a Diamond Driver for the past year or so and just recently dropped to a Blue, because my acceptance rate was 84%. Since May 1st I’ve been monitoring my acceptance rate by capturing the percentage at the start of day and also the rides for that day. May 1st my Acceptance % was 84%, with 168 rides accepted and 32 rides declined. Today, May 4th, I’ve accepted a total of 17 rides but my total accepted is now showing 167 total and declined 33, with an acceptance rate of 83.5%. Can you please help me make since of that? If I decline a ride, it instantly changed the declined amount and the acceptance percentage goes down. If I accept a ride, it doesn’t add to the accepted total and the acceptance rate remains the same. There is no balance to that. There should be movement with every ride, rather accepted or declined, real time. Thank you for your time and sorry for the rating, but at this time, I feel it is the correct rating for the Uber Driver App. Take care and talk soon.

Need the new iphone 15 to use the app😂😂

Uber. You guys seem to be having significant issues with your app. And payment…as drivers work with you to earn money…the app earns as well. Each trip. Why wouldn’t you work feverently to ensure your drivers are getting paid? Not even taken care of, not making sure their satisfied, not making sure they’re happy. But simply make sure they’re paid? Issues that people are having shouldn’t be an issue. I am currently on the phone with Uber support. I encourage people who are having an issue with this app to move on to Lyft. Better security, better customer service, better incentives, better customer base (they charge a couple cent more than Uber so customers with a little more couth) ….so better tips. People don’t drive for Uber because it’s better. It’s comfortable, we probably downloaded the app before Lyft and now have committed to making money on it. Switch today I’ve spent an hour and a half trying to get 1,130 of my own money and no solution I will list all I spoke to Representative I don’t get their name Representative I didn’t get their name Dan ( email no response) Sahil (email no response) April Gabriella RJ Not sure how much your paying people to simply answer your phones but it shouldn’t be that much. They’re not helping anyone but they’re on payroll. Someone should propose cutting cost at the next meeting for a raise. As a driver I’m out here in the rain earning for myself AND Uber while you have representatives having birthday parties in the background while YOU pay them to NOT help me get the 1100 I’m owed and I earned. This is disgusting.

As an Uber driver I’m here to just be honest. Uber is okay for part timers with a full time job already. Don’t waste your time thinking your gonna make good money full time believe you won’t. After gas and maintenance your gonna be super short on that pay check. Plus the worst thing is that Uber is constantly lowering our Uber trip pay outs and now they even increased the cash out fee. At what point do they ask them selves how can we actually help the driver and not screw the driver because seems like we are getting screwed most of the time.

It’s an absolute wonderful Saturday morning. May the fourth be with you. 🪐🛸🚀👾 I am just beginning my second 6 to 8 month sprints as an Uber rides and delivery driver and I must say I am impressed with the improvements and enhancements that have been made to the application. Kudos to the developer team, QA testers, to the innovators both internal to the organization, but mostly also to the every day users of the application, the last mile operators, We the drivers whom I’m certain has provided countless observations or comments or feedback on areas of improvement or enhancement considerations, etc. so mad props to all the drivers! With that being said… there are two areas that I am essentially documenting here as room for improvement organization to consider. 1. I’m in agreement with the top comments on here which is expressed by many others too. I’m speaking on behalf of what I personally consider to be one of Uber’s major and invaluable assets, which are the mighty few in each community, but the mighty large altogether across the globe that are providing the great services of safely transporting individual riders, their families, loved ones and yes, even pets. Likewise, for the careful caretaking and sometimes extra efforts far beyond reaching what is in the job description or responsibilities, and our actions are at our own discretion as long as we adhere to safety considerations, such as hopping over fences at an apartment complex because the gates won’t open and the customers not answering their phone at three in the morning. Or walking 20 to 30 minutes around an apartment complex in the middle of the night because the map in the app doesn’t quite calibrate very well to the surroundings, and everyone knows that apartments do a terrible job at labeling and identifying their building numbers to be visible from the main thoroughfare. Or for the long relentless back-and-forth to the same two fast food restaurants and four food trucks that remain open until 4 AM that extend their availability miles and miles away to almost any customer only to drive 45 minutes out and then get another order at the exact same place that you have to drive 45 minutes back to and then go 45 minutes the other direction. All for what is often times a very, very low fare, and the tips are hit or miss dependent upon the night and where the Uber Driver app tells us to go. Not to mention for the loyalty points. I find it comical that skeleton crew night drivers that are hustling and driving more miles than you can imagine let’s remember 45 minutes at three in the morning is a long distance because there is no traffic and so 45 minutes often equals out 45 miles for estimated totals under $6. That really is quite comical. Why shouldn’t we be paid the normal government rate of .585 cents per mile? Even Pizza delivery drivers get paid that on top of their hourly wage. And then there’s the loyalty part. That’s also hilarious. Drive 14 people drunk and get them home safely and not have them on the road or kill anyone.. And also consider all potentially unsafe drivers that are ordering late night foods. This nighttime crew, the skeleton crew I think does a lot more for the organization than they truly see or understand. We are safety advocates. We are your safety champions. We are the few who have that personality to make any individual feel comfortable no matter any situation, especially those that could arise in the overnight hours. We walk in the rain. We walk through dark Apartment complexes and dark neighborhoods. We’re also your neighborhood watch or security. Able to always have eyes on and around the community and the ability to communicate with law-enforcement if needed or any kind of medical attention needed, etc. What a good marketing plan that you can add to your resilience, portfolio. I’d imagine If the organization were to conduct a survey with overnight drivers there would be an easily detected reoccurring theme here. I truly feel that most night drivers are doing it for the well-being of the community. Consider that in the overnight hour fares, and maybe do a comparison to how many active drivers there are in area and of that number and ratio there’s got to be an algorithm to better calculate what a fair fare may be. Same with the loyalty points we get one lousy point one for each trip. One trip could be three deliveries. But only one is given. we should be getting 10 points per drive overnight. We help people vomiting in your car or getting into fights and we’re able to keep calm, we’re able to get them home safely. I know that the community of drivers that I am privy to in the greater Houston and surrounding areas that run the streets at night. We’re hustling and we’re doing it for the people, the customers. So please take these things into consideration. Bring it up in the next risk and safety and operational cross function committee meeting that occurs once a month or once a quarter… I’m certain that there’s some data that could back this up. 2. This issue is centered around the 4 o’clock to 5 o’clock hour in the morning where these “24 hour” fast food restaurants state that they’re open in the Uber Eats app, where customers can freely put in an order and fully expect the restaurant and for the delivery driver to complete that service request. Only to be let down. Because the lazy workers inside choose not to fulfill the order and state they closed until the drivers arrive on location looking for the order. Only to be let down and then share the letdown with the customer. The driver is then to select the button that says restaurant closed. When selected, it is entirely unclear and concerning to the drivers, as it states, do you confirm to cancel this delivery delivery? And don’t know if we should hit yes or not thinking it might hurt our cancellation numbers. So maybe add a note or something in that pop-up.

Got thousands of people using this and they once again bump up cash out fee from 85 cents to a dollar 25 this is a joke penny pinching everything good luck actually making money on this

🙃

Raising the cash out amount from .85 to 1.25 is just simply greedy. I don’t see how you all sleep at night the way you rip us off daily. Shame on you.