Eshteky is a digital complaint sharing platform that allows customers to articulate negative experiences with a product, brand or service and allows businesses to address those concerns through a structured communication manner Customers provide a star rating—from one to five—on how their concerns have been addressed by the businesses they had a negative experience with, helping businesses turn complaints into compliments and frowns to smiles! Eshteky features: Submit a complaint • Write a complaint and support it with attaching photos or documents • Add company if the business in review is not on eshteky database Browse Companies • Look up companies and their reviews, including response rate to complaints • Filter company specific complaints by resolved, replied or posted • Find highly-rated businesses across different industries based on consumer experience Browse Complaints • Browse the app for any complaints based on keywords, title or company • Filter complaints based on resolution status, language and time window Engage with users • Follow, unfollow, vote up and comment on other users’ complaints • Share your, or other users’ complaints, on other social platforms easily from eshteky Compare brands • Confused on what business you want to engage with? - Compare between two brands to make a more informed purchasing decision • Comparisons include complaint numbers, resolved complaints percentages and other information that might help you make a more solid purchasing decision Dashboard Access • Have all your engagements, complaints status updates, complaints submitted, all in one place Eshteky, revolutionizing the consumer experience journey, together, one complaint at a time. Our aim is to let consumers voice be heard and businesses a chance to make things better.
